Publication Date
2010-05-04
Availability
Open access
Embargo Period
2011-05-04
Degree Type
Dissertation
Degree Name
Doctor of Philosophy (PHD)
Department
Industrial Engineering (Engineering)
Date of Defense
2011-03-31
First Committee Member
Vincent K. Omachonu
Second Committee Member
Shihab S. Asfour
Third Committee Member
Dingxi Qiu
Fourth Committee Member
Moiez A. Tapia
Abstract
The management of quality is a consideration in all industries. The ISO 9000 standard defines a management system framework which includes the necessary and sufficient elements for the systematic management of quality. Some organizations experience positive results from implementing an ISO 9000 based quality management system while others do not. Given its widespread use and the economic implications of ineffective implementation, this study analyzes the implementation process steps, the performance of system elements after certification and organization performance metrics. The methodology combines publicly available financial data and survey results to characterize the determinants of success for ISO 9000 quality management system implementation.
Keywords
Quality Management, ISO 9000, Implementation Process, Performance Indicators
Recommended Citation
Bell, Michael A., "Determinants of Success in ISO 9000 Implementation" (2010). Open Access Dissertations. 536.
http://scholarlyrepository.miami.edu/oa_dissertations/536