Publication Date

2009-01-01

Availability

Open access

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Management Science (Business)

Date of Defense

2008-12-16

First Committee Member

Edward Baker - Committee Chair

Second Committee Member

Mark Friedman - Committee Member

Third Committee Member

Howard Gitlow - Mentor

Abstract

Increased DHS mission requirements in a post 911 operating environment and federal mandates requiring measurable results dictate commanders of USCG Cutters and the chain of command employ the most efficient management mechanisms to best utilize scarce resources. United States Coast Guard Cutters have been challenged in a multi-mission environment to meet requirements including search and rescue, law enforcement, fisheries management, recreational boating safety, hurricane avoidance and response, and homeland security missions. The Commanding officers of U.S. Coast Guard Cutters are consummate process owners that require the most efficient and dynamic management model to best meet internal and external customers in an ever-changing operating environment.

Keywords

Six Sigma; Dashboard; Coast Guard

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