Assessing resident satisfaction of persons with chronic mental illness in community residential facilities

Date of Award




Degree Name

Doctor of Philosophy (Ph.D.)


Counseling Psychology

First Committee Member

Carolyn S. Garwood - Committee Chair


The resident satisfaction of persons with chronic mental illness in board and care homes was investigated through a focused quality of life evaluation. The subjects were 48 men who were outplaced from an urban, public, long-term mental hospital into community residential facilities in Washington, D.C. Age, intensity of depression, length of stay in the facility, participation of the staff with the residents, and the local mental health authority's rating of the facility were studied in association with resident satisfaction. Using multiple regression statistical procedures, it was found that 3 of the variables--length of stay, intensity of depression, and the rating of the facility--accounted for about 29% of the variance of measured resident satisfaction (p $<$.001). Ratings of these facilities by mental health authorities, in addition to evaluating housing standards, appear to accurately assess resident satisfaction. Untreated moderate to severe depressive symptomatology appears to exist among board and care residents, reducing resident satisfaction, but not lengths of stay. Residents do not highly value staff participation with them which implies shortcomings in staff training.


Psychology, Social; Education, Guidance and Counseling; Psychology, Clinical

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