Job satisfaction and work behavior in a university department

Date of Award




Degree Name

Doctor of Philosophy (Ph.D.)


Higher Education

First Committee Member

John Croghan - Committee Chair


The purpose of the study was to examine the relationship between work behaviors of faculty and staff and job satisfaction in a culturally diverse academic department of a medium-sized university in a large, urban area. Work behavior was measured by the Cross-Cultural Interactive Preferences Profile (CCIPP), and job satisfaction was measured by the Minnesota Satisfaction Questionnaire (MSQ). The hypothesis guiding this study was that cultural heritage influences individuals' work behavior and that culturally different groups would evidence unique and different work behaviors. To explore the relationship between work behavior and job satisfaction, faculty and staff (n = 63) completed both questionnaires. Additionally, 10 participants were interviewed about their work behaviors, work environment and co-workers.Both quantitative and qualitative analyses were conducted. In quantitative analyses, it was first necessary to determine the best model for predicting job satisfaction using demographic variables, work behavior variables (subscale scores on the CCIPP), and job satisfaction variables (subscale scores on the MSQ). Multiple regression analysis resulted in a model consisting of six variables as the best predictor of overall job satisfaction. These variables were gender, ethnicity, spatial orientation, time orientation, intrinsic satisfaction, and extrinsic satisfaction. Second, correlational analysis was done to determine the magnitude of the relationship of the variables that emerged as the best predictors of overall job satisfaction. High correlations were found between extrinsic and intrinsic satisfaction and job satisfaction. A moderate correlation was found between gender and job satisfaction. To examine between group differences for gender and ethnicity, demographic variables that were the best predictors in the model, a series of one-way multiple analyses of variance was performed. For gender, a significant multivariate effect was found for extrinsic and intrinsic job satisfaction. Females were significantly more satisfied with their jobs than males. No significant multivariate effects were found for ethnicity on the satisfaction variables. Finally, no significant effects were found for either gender or ethnicity on time and spatial orientation. However, qualitative analyses of the interview data suggested several differences between ethnic groups for work behaviors and job satisfaction.


Education, Bilingual and Multicultural; Women's Studies; Sociology, Ethnic and Racial Studies; Education, Higher

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