Master of Arts (MA)
Public Relations (Communication)
Date of Defense
First Committee Member
Second Committee Member
Third Committee Member
This study looked into the phenomenon of social media deletion: how it happens, what it looks like and how it is perceived. An experiment was conducted comparing the impacts of four different social media deletion scenarios on perceived transparency, homophily and believability. In the survey part, the researcher also collected participant’s self-report information regarding the awareness and conduct of social media deletion, and the interpretation of social media deletion. The study aimed to find out whether social media deletion matters in organizational public relations effort, and how it influences the opinion of audiences. In addition, the study aimed to find a proper strategy that could guide or social media management on issues related to deletion. The study found that audiences notice the existence of social media deletion, most of them notice it “occasionally” or “once or twice”, and they intend to associate it with wrong doings or misconducts. Social media deletion negatively impacts audience perception on transparency, homophily and believability of the organization. Meanwhile, repost comment does not have a significant impact audience perception.
social media; deletion; public relations; audience perception
Zhang, Tianduo, "The Impacts of Social Media Deletion on Audience Perception" (2014). Open Access Theses. 489.